A sewage backup is the one water emergency you should never touch yourself. Category 3 water carries bacteria and pathogens that contaminate everything it reaches. Our certified crews remove it safely, disinfect thoroughly, and prove the space is clean before you use it again.
Sewage Backup Cleanup
Serving all of Staten Island · Open 24/7 · (347) 604-6200
Common Causes We See in Staten Island
- City sewer main backups into basements
- Tree roots blocking older clay sewer lines
- Aging cast iron drain failures
- Heavy rain overwhelming combined sewers
- Grease and blockage buildup
While You Wait for the Crew
A few minutes of the right first moves can save thousands in damage. Here is what to do — and what not to do — before we arrive.
Do
- Keep family and pets completely out of the affected area
- Shut off the water and stop using drains and toilets on that line
- Open windows if the weather allows
- Photograph the damage from a safe, dry spot
Don’t
- Touch contaminated water or items without protective gloves
- Run more water into the affected drains
- Try to clean up sewage with household products — it is a health hazard that needs proper equipment
Crews are standing by in Staten Island right now.
Call (347) 604-6200How It Works
Here Is What Happens When You Call
The hardest part of property damage is facing it on your own. You do not have to — from the first phone call, it is our job, not yours.
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Step 01
You call, we answer
Any hour, any day, a real person picks up — not a machine and not a national call center. You describe what you are looking at, and from that moment it stops being your problem to solve on your own.
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Step 02
We assess
Our crew works out how far it has really gone, including what you cannot see behind walls and under floors. You do not have to know what to look for, or guess how bad it is.
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Step 03
We do the work
What comes out, what gets dried, what can be saved — those are our calls to make, and we explain each one as we go. Readings are recorded throughout, so nothing rests on you taking our word for it.
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Step 04
You get your property back to normal
Our own team rebuilds what came out and hands the place back finished, with everything documented the way your adjuster expects it.
We Work With Your Insurance
Restoration is stressful enough without fighting through a claim alone. Our crews document everything — photos, moisture readings, and a clear scope of work — in the format adjusters expect, and we communicate with your insurance company throughout the job. You always know what is happening and what your policy covers before work begins.
What This Service Covers
Safe sewage removal and disposalAffected material removalHospital-grade disinfectionOdor neutralizationAir quality verification
Keep your family and pets away from the affected area and call us immediately - sewage exposure is a genuine health risk that gets worse with time.
Frequently Asked Questions
How fast can you respond to a sewage backup cleanup emergency in Staten Island?
Our crews are local and dispatch around the clock — no subcontracted call center. Call (347) 604-6200, tell us what you are seeing, and we will give you an honest arrival window for your address and talk you through what to do until the crew gets there.
Does insurance cover sewage backup cleanup?
In most cases yes, depending on your policy and the cause of the damage. We document everything, use the same estimating standards insurance companies use, and work directly with your adjuster so the claim goes smoothly.
How much does sewage backup cleanup cost in Staten Island?
Every job is different, so we start with an inspection and give you a clear written estimate before any work begins. When insurance is involved, our scope lines up with your claim — no surprise bills.
Why choose United Water Restoration Group of Staten Island?
We are local to Staten Island, certified to IICRC industry standards, available 24/7, and we handle everything from emergency cleanup through full reconstruction — one team, start to finish.
Sewage Backup Cleanup Near You
Mariners Harbor & Port RichmondSt. George & the North ShoreSouth Beach & Midland BeachNew DorpGreat KillsEltingville & AnnadaleTottenvilleNew Springville & Bulls Head
Other Services
Request Service Online
Tell us what happened and we will call you right back. For emergencies, calling (347) 604-6200 is always fastest — we answer 24/7.
