Fire & Smoke Damage Restoration

Serving all of Staten Island · Open 24/7 · (347) 604-6200

After the FDNY leaves, the damage keeps working against you: soot etches surfaces, smoke odor soaks into everything, and the water used to fight the fire starts its own destruction. We secure your property the same day and handle every step from cleanup through rebuild.

  • Emergency board-up and roof tarping
  • Soot and smoke residue removal from every surface
  • Professional smoke odor elimination
  • Firefighting water cleanup and structural drying

Common Causes We See in Staten Island

  • Kitchen and cooking fires
  • Electrical fires in older wiring
  • Heating equipment and space heater fires
  • Lightning strikes and storm-related fires
  • Candle and smoking accidents
  • Dryer vent lint fires

While You Wait for the Crew

A few minutes of the right first moves can save thousands in damage. Here is what to do — and what not to do — before we arrive.

Do

  • Wait for the fire department to clear the building before going back in
  • Call your insurance company early — fire claims move better with an early start
  • Keep receipts for anything you buy while displaced
  • Let us board up openings and tarp the roof to prevent secondary damage

Don’t

  • Wipe soot off walls or furniture — rubbing works it deeper into the surface
  • Run the HVAC system — it spreads soot through the whole house
  • Wash smoke-damaged clothing with regular detergent
  • Throw anything away before it is documented for your claim

Crews are standing by in Staten Island right now.

Call (347) 604-6200

How It Works

Here Is What Happens When You Call

The hardest part of property damage is facing it on your own. You do not have to — from the first phone call, it is our job, not yours.

  1. A dispatcher at her desk answering the phone

    Step 01

    You call, we answer

    Any hour, any day, a real person picks up — not a machine and not a national call center. You describe what you are looking at, and from that moment it stops being your problem to solve on your own.

  2. A technician arriving at a homeowner’s front door to look at the damage

    Step 02

    We assess

    Our crew works out how far it has really gone, including what you cannot see behind walls and under floors. You do not have to know what to look for, or guess how bad it is.

  3. A technician drawing water out of a kitchen floor with an extraction wand

    Step 03

    We do the work

    What comes out, what gets dried, what can be saved — those are our calls to make, and we explain each one as we go. Readings are recorded throughout, so nothing rests on you taking our word for it.

  4. A technician carrying equipment back to the van, waving to the homeowner at her door

    Step 04

    You get your property back to normal

    Our own team rebuilds what came out and hands the place back finished, with everything documented the way your adjuster expects it.

We Work With Your Insurance

Restoration is stressful enough without fighting through a claim alone. Our crews document everything — photos, moisture readings, and a clear scope of work — in the format adjusters expect, and we communicate with your insurance company throughout the job. You always know what is happening and what your policy covers before work begins.

AllstateState FarmLiberty MutualProgressiveNationwideFarmers InsuranceAmerican Family InsuranceChubbUniversal Property & CasualtyHeritage Insurance
Technician walking a homeowner through the insurance scope on a tablet

What This Service Covers

Emergency board-up and tarpingSoot removal from all surfacesSmoke odor eliminationContents cleaning and pack-outFirefighting water cleanupFull structural rebuild

A fire is one of the worst days a family can have. Our job is to make everything after it as painless as possible - including rebuilding what was lost.

Frequently Asked Questions

How fast can you respond to a fire & smoke damage restoration emergency in Staten Island?

Our crews are local and dispatch around the clock — no subcontracted call center. Call (347) 604-6200, tell us what you are seeing, and we will give you an honest arrival window for your address and talk you through what to do until the crew gets there.

Does insurance cover fire & smoke damage restoration?

In most cases yes, depending on your policy and the cause of the damage. We document everything, use the same estimating standards insurance companies use, and work directly with your adjuster so the claim goes smoothly.

How much does fire & smoke damage restoration cost in Staten Island?

Every job is different, so we start with an inspection and give you a clear written estimate before any work begins. When insurance is involved, our scope lines up with your claim — no surprise bills.

Why choose United Water Restoration Group of Staten Island?

We are local to Staten Island, certified to IICRC industry standards, available 24/7, and we handle everything from emergency cleanup through full reconstruction — one team, start to finish.

Request Service Online

Tell us what happened and we will call you right back. For emergencies, calling (347) 604-6200 is always fastest — we answer 24/7.

A United Water Restoration Group of Staten Island van heading out on an emergency call at sunset

In Case of Property Damage, Call:

347-604-6200

We answer around the clock and dispatch from right here in Staten Island.

IICRC Certified · Water · Fire · Mold · 24/7 Emergency Response