After the FDNY leaves, the damage keeps working against you: soot etches surfaces, smoke odor soaks into everything, and the water used to fight the fire starts its own destruction. We secure your property the same day and handle every step from cleanup through rebuild.
Emergency board-up and roof tarping
Soot and smoke residue removal from every surface
Professional smoke odor elimination
Firefighting water cleanup and structural drying
Common Causes We See in Staten Island
Kitchen and cooking fires
Electrical fires in older wiring
Heating equipment and space heater fires
Lightning strikes and storm-related fires
Candle and smoking accidents
Dryer vent lint fires
While You Wait for the Crew
A few minutes of the right first moves can save thousands in damage. Here is what to do — and what not to do — before we arrive.
Do
Wait for the fire department to clear the building before going back in
Call your insurance company early — fire claims move better with an early start
Keep receipts for anything you buy while displaced
Let us board up openings and tarp the roof to prevent secondary damage
Don’t
Wipe soot off walls or furniture — rubbing works it deeper into the surface
Run the HVAC system — it spreads soot through the whole house
Wash smoke-damaged clothing with regular detergent
Throw anything away before it is documented for your claim
The hardest part of property damage is facing it on your own. You do not have to — from the first phone call, it is our job, not yours.
01
Step 01
You call, we answer
Any hour, any day, a real person picks up — not a machine and not a national call center. You describe what you are looking at, and from that moment it stops being your problem to solve on your own.
02
Step 02
We assess
Our crew works out how far it has really gone, including what you cannot see behind walls and under floors. You do not have to know what to look for, or guess how bad it is.
03
Step 03
We do the work
What comes out, what gets dried, what can be saved — those are our calls to make, and we explain each one as we go. Readings are recorded throughout, so nothing rests on you taking our word for it.
04
Step 04
You get your property back to normal
Our own team rebuilds what came out and hands the place back finished, with everything documented the way your adjuster expects it.
We Work With Your Insurance
Restoration is stressful enough without fighting through a claim alone. Our crews document everything — photos, moisture readings, and a clear scope of work — in the format adjusters expect, and we communicate with your insurance company throughout the job. You always know what is happening and what your policy covers before work begins.
What This Service Covers
Emergency board-up and tarpingSoot removal from all surfacesSmoke odor eliminationContents cleaning and pack-outFirefighting water cleanupFull structural rebuild
A fire is one of the worst days a family can have. Our job is to make everything after it as painless as possible - including rebuilding what was lost.
Frequently Asked Questions
How fast can you respond to a fire & smoke damage restoration emergency in Staten Island?
Our crews are local and dispatch around the clock — no subcontracted call center. Call (347) 604-6200, tell us what you are seeing, and we will give you an honest arrival window for your address and talk you through what to do until the crew gets there.
Does insurance cover fire & smoke damage restoration?
In most cases yes, depending on your policy and the cause of the damage. We document everything, use the same estimating standards insurance companies use, and work directly with your adjuster so the claim goes smoothly.
How much does fire & smoke damage restoration cost in Staten Island?
Every job is different, so we start with an inspection and give you a clear written estimate before any work begins. When insurance is involved, our scope lines up with your claim — no surprise bills.
Why choose United Water Restoration Group of Staten Island?
We are local to Staten Island, certified to IICRC industry standards, available 24/7, and we handle everything from emergency cleanup through full reconstruction — one team, start to finish.